Refund policy

 

At Contra Mundum Imaging LLC, we maintain a structured refund policy to ensure customer satisfaction while adhering to industry standards. Our refund policy is designed to provide clarity and fairness in the return process.

Customers have a 30-day window from the date of receipt to initiate a return request. To qualify for a refund, the item must be in its original condition, unworn or unused, and accompanied by the original packaging and tags. Additionally, a receipt or proof of purchase is required to process the return.

To initiate a return, customers should contact our support team at randee.townsend@gmail.com. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how to send the item back. It is important to note that items returned without prior authorization will not be accepted.

Damages and Issues

Customers are encouraged to inspect their orders upon receipt. If any items are found to be defective, damaged, or incorrect, it is imperative to contact us immediately. This allows us to evaluate the issue and take appropriate corrective actions.

Exceptions / Non-Returnable Items

There are specific categories of items that are non-returnable. These include perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. If there are any uncertainties regarding the returnability of a specific item, customers should reach out for clarification.

Exchanges

For exchanges, the most efficient method is to return the original item and, once the return is processed, place a new order for the desired item.

European Union 14-Day Cooling Off Period

For customers located within the European Union, there is a statutory right to cancel or return orders within 14 days without the need for justification. Similar to our standard policy, items must be returned in their original condition, unworn or unused, with tags and packaging intact, along with proof of purchase.

Refunds

Once a return is received and inspected, we will notify the customer regarding the approval status of the refund. If approved, refunds will be processed to the original payment method within 10 business days. It is important to note that processing times may vary depending on the customer's bank or credit card provider. Should there be any delays beyond 15 business days post-approval, customers are encouraged to contact us at randee.townsend@gmail.com.